FAQ

Commonly asked questions answered here

FREQUENTLY ASKED QUESTIONS

Businesses that require a bulk wire service or a mass payout service should sign up with Payexcell as well as consumers that are expecting to receive payment for services that they provide such as affiliates, traffic partners and more. There are countries that are restricted for use with Payexcell and these are the OFAC countries. Currently, sanctioned countries include the Balkans, Belarus, Burma, Cote D’Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe. ¬†The list of sanctioned countries is updated periodically and is available here.

Yes, anyone that is disbursing funds through the Payexcell platform must have a registered Corporate Account with Payexcell. There are corporate and personal identity items that need to be processed before funds can be sent to your recipients.

For bulk wires sent via the Payexcell platform, your recipients do not need to have a Payexcell personal account in order to receive funds. If you are sending mass payments into the Payexcell eWallet, your recipients must have a registered Payexcell personal account.

Payexcell can facilitate transfers to local banks in over 200 countries and more than 150+ currencies.

Payexcell prepaid MasterCards can be issued in USD, EUR and GBP. With bulk wires, Payexcell has more than 150+ currencies available.

Payexcell client and tech support is available 24 hours per day, 7 days per week via our contact system. Our toll free client call centre is available for you from 9am CET to 11pm CET Monday to Friday..

Payexcell fees are very reasonable and are available for review.

Each Payexcell account type has varying limits and fees associated. Please log into your account to view set limits.

If you have misplaced or had your Payexcell MasterCard stolen, please contact us immediately to cancel your card. We will issue you a new card for a replacement fee.

Yes. Payexcell is audited and regulated and hold a PCI DSS level 1 certificate. We have partnered with leading financial institutions to hold the funds of Mass Payout Account Holders.

Payexcell cards are EMV enabled Chip and Pin cards and are issued with a Global licence which allow you to use our cards almost worldwide. There are some countries that are restricted for use.

Please visit our Contact page here or log into your account and follow the support link.